Terms of Service

1. Acceptance of Terms

By using SnapFeed, you agree to these Terms. Don't agree? Don't use the service.

2. Description of Service

SnapFeed provides:

Visual feedback widget
Dashboard for managing feedback
Team collaboration tools
API access (Pro)
Integrations

We may modify features with reasonable notice.

3. Account Registration

Requirements

• 18+ or parental consent
• Accurate information
• Maintain security
• One account per person/company

Your Responsibilities

• Keep password secure
• Notify us of unauthorized access
• Don't share credentials
• Use valid email

4. Plans & Billing

Free Plan

• $0/month forever
• Limited features
• No credit card required

Pro Plan

• $19/month or $190/year
• Unlimited features
• Auto-renewal unless canceled

Refunds

• 30-day money-back guarantee
• After 30 days: No refunds
• Cancellation at end of billing period
• Contact support@snapfeed.app

5. Acceptable Use

✓ You May

✅ Use for collecting feedback
✅ Customize widget (Pro)
✅ Integrate with tools
✅ Share with clients and team

✗ You May NOT

❌ Abuse, harass, spam
❌ Violate laws
❌ Upload malicious code
❌ Scrape data
❌ Reverse engineer
❌ Resell SnapFeed

⚠ Consequences

Violations may result in: Warning → Feature restrictions → Account suspension → Permanent ban → Legal action

6. Intellectual Property

Our IP: SnapFeed, logo, and service are ours. You don't get ownership by using it.

Your IP: You own all feedback and content you upload. You grant us license to store and display it for the service.

Third-Party IP: Don't upload content that infringes on others' rights.

7. Privacy & Data

See our Privacy Policy for details.

You control your data
We don't sell data
Export or delete anytime
GDPR compliant

8. Termination

By You

• Cancel anytime
• Pro features until end of billing
• Free plan continues indefinitely

Effects

• Access ends
• Data deleted after 30 days
• No refunds (except 30-day guarantee)

9. Disclaimers

SERVICE PROVIDED "AS IS".

We don't guarantee: Uninterrupted service, Error-free operation, Specific results, Security (though we try).

Not liable for: Lost data, Downtime, Third-party services, Indirect damages.

10. Limitation of Liability

OUR LIABILITY LIMITED TO AMOUNT PAID IN LAST 12 MONTHS, OR $100, WHICHEVER IS GREATER.

Not liable for: Lost profits, Lost data, Business interruption, Consequential damages.

11. Service Level Agreement

Pro	99.9% monthly uptime
Enterprise	99.95% + SLA credits

12. Data Export & Deletion

Export

• Available on Pro
• CSV format
• All feedback and metadata

Deletion

• Via dashboard or email
• 30-day grace period
• Permanent after 30 days
• Cannot be undone

13. Governing Law

Governed by Delaware, USA laws. Disputes: Binding arbitration (except small claims).

Summary

We built SnapFeed to be fair and transparent.

Use responsibly
Don't abuse
Respect others
Pay your bills (Pro)
We'll provide great service

Questions? legal@snapfeed.app

TL;DR