Question 1

How do I install SnapFeed on my website?

Accepted Answer

Add a single JavaScript snippet to your website's <head> tag. It works with any framework or CMS — React, Vue, Next.js, WordPress, Webflow, Shopify, static HTML, and more. The entire process takes under a minute.

Question 2

Does SnapFeed affect my website's performance?

Accepted Answer

The SnapFeed script is lightweight and loads asynchronously. It does not block page rendering or meaningfully impact load times.

Question 3

Can I use SnapFeed on staging/development environments?

Accepted Answer

Yes. SnapFeed works on any URL — production, staging, localhost, or password-protected environments.

Question 4

Does it work on mobile websites?

Accepted Answer

Yes. The feedback widget is fully responsive and works on mobile browsers.

Question 5

Do my clients need to create an account?

Accepted Answer

No. Clients access the feedback widget through a shared link. There's no signup, no login, and no download required.

Question 6

Can multiple clients leave feedback on the same project?

Accepted Answer

Yes. Anyone with the feedback link can submit comments. Each submission is tracked independently.

Question 7

How many team members can I add?

Accepted Answer

On the Pro plan, there is no limit. Add as many developers, designers, PMs, and QA testers as you need. The price stays the same.

Question 8

Can I control who sees what?

Accepted Answer

Yes. You can manage team roles and visibility in the dashboard settings.

Question 9

What information is captured with each feedback item?

Accepted Answer

Each item includes: an annotated screenshot pinned to the exact page element, the full page URL, browser type and version, operating system, screen resolution, viewport size, and a timestamp. If the client records a video, that's attached as well.

Question 10

How does the AI analysis work?

Accepted Answer

SnapFeed's AI automatically categorizes each feedback item by type (bug, design, content, feature request) and suggests a priority level. It also identifies patterns across multiple items — for example, if several clients report the same issue on different pages.

Question 11

Can clients record video feedback?

Accepted Answer

Yes. Built-in screen recording allows clients to capture their screen directly in the browser. No extensions or software needed. Recordings are automatically linked to the feedback item.

Question 12

Is there a limit to how many feedback items I can collect?

Accepted Answer

The Free plan allows 50 items per month on one project. The Pro plan has no limits — unlimited feedback across unlimited projects.

Question 13

Why is SnapFeed so much cheaper than alternatives?

Accepted Answer

SnapFeed is built as a focused tool that does one thing well: visual feedback collection. We don't charge per seat because feedback improves when more people have access to it, not fewer.

Question 14

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 1 project, up to 50 feedback items per month, and screenshot feedback. It's a great way to try SnapFeed before committing.

Question 15

Can I cancel anytime?

Accepted Answer

Yes. There are no contracts or cancellation fees. You can cancel your Pro subscription at any time and continue using it until the end of your billing period.

Question 16

Do you offer annual billing?

Accepted Answer

Yes. Annual billing is available at a discounted rate.

Question 17

Where is my data stored?

Accepted Answer

SnapFeed uses secure, encrypted cloud infrastructure. All data is transmitted over HTTPS and stored with encryption at rest.

Question 18

Can I delete my data?

Accepted Answer

Yes. You can delete individual feedback items, entire projects, or your full account at any time.

Question 19

Is SnapFeed GDPR-compliant?

Accepted Answer

Yes. SnapFeed is designed with privacy in mind and complies with GDPR requirements. We do not sell user data or use it for advertising.

Questions? Answered.

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